Helpful Tips for 3 Ways of Interacting:
As we discussed in class
it is always helpful to know how to act in a situation before it happens, that way we can be polite and calm and respectful.
Instructions for following staff directions:
1. Look at the person.
2. Say "Okay" or "I don't understand."
3. Do it right away.
4. Check
back if you have questions.
Instructions for Positive Interactions:
1. Look at the person.
2. Smile.
3. Use a pleasant voice.
4. If you are...
A. meeting
someone for the first time, say, "Hello, my name is..." and shake hands.
B. Greeting
someone you've met before, say "It's nice to see you again."
C. Accepting a compliment,
say, "Thanks!"
D. Getting teachers' attention, raise your hand until called and use please
and thank yours and ok.
Instructions for Difficult Interactions:
1. Remain calm and take deep breaths.
2. Listen quietly and well enough so that you can repeat the other's point.
3. Look at the person.
4. Use
a calm, clear not too loud voice in order to.....
A. APOLOGIZE
1. Say
what you are sorry for
2. Say that it won't happen
again
3. Ask if there's any way to make it up
B. DISAGREE APPROPRIATELY
1. Ask when would be a good time
2. Express
why you feel differently
3. Listen to his/her response
4. Thank
him/her and/or say okay.
C. TAKE NO FOR AN ANSWER OR ACCEPT CRITICISM
1. Say "Okay" and follow instructions
2. If
you disagree, ask when you can talk
D. MAKE YOUR POINT
1. Express
your thoughts and needs clearly, using "I" statements, without
blaming the other person.